Privacy policy

Information on the Processing of Personal Data pursuant to Articles 13 and 14 of Regulation (EU) No. 679/2016

When you browse or use the online services available on the websites https://eu.dockers.com/, https://fr.dockers.com, https://es.dockers.com and https://uk.dockers.com/ (hereinafter collectively referred to as the “Website”), personal data are collected and processed. This information is addressed to users residing in the European Economic Area, United Kingdom and Switzerland.

These websites are managed by Offporter.com S.r.l. (hereinafter also referred to as “Offporter”) on behalf of Orbico SportStyle S.r.l., licensee of the Dockers trademark for the territories of the European Union, United Kingdom and Switzerland and exclusive reseller of the related products in those markets on behalf of Authentic Brands Group, LLC, the trademark owner. All three companies may therefore process the personal data of Website users and Dockers customers, each for its own purposes and acting as an independent data controller, and each remains directly responsible for the processing activities carried out towards data subjects.

The purpose of this notice is to provide a clear and detailed explanation of how, when and why we collect and use your data, in compliance with the General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (FADP) and the UK Data Protection Act (DPA). It has been drafted to present our personal data protection policy in a simple and transparent manner and to explain how you may effectively exercise your rights.

This information relates exclusively to data processed through this Website and does not concern other websites, platforms or social media pages that may be accessed via links on the Website. In such cases, you should always refer to the privacy information provided on the relevant third-party pages.

This notice may be updated or amended over time. We therefore invite you to consult this page regularly to remain informed about how your personal data is processed.

TABLE OF CONTENTS:

1. Who is the Data Controller?
2. When do you collect my data?
3. What data will you process?
4. For what additional purposes may you use my data?
5. With whom will you share my data?
6. How will you process my data?
7. Are my data processed outside the EU, the United Kingdom and Switzerland?
8. How long will you retain my data?
9. Links to third-party websites and social networks
10. What are my rights and how can I protect my privacy?
11. Can I lodge a complaint?
12. Amendments

1. Who is the Data Controller of my personal data?

The Website is operated by Offporter.com S.r.l. (Tax Code and VAT No. 04081050363), which is responsible for the sale of products to customers and related services (such as payment processing, product delivery, returns management, etc.), as well as for account management and ancillary services (such as customer service and the sending of communications).

In relation to these activities, Offporter acts as the Data Controller of users’ personal data and may be contacted at the following details:

• By mail: Offporter.com S.r.l., Rosalba Carriera, 26 - 41126 Modena (MO), Italia;

• By email: europe@dockers.orbico.com

• By certified email (PEC): offporter@pec.it

Orbico SportStyle S.r.l., as trademark licensee of Dockers products, and owner of the Website, may process users’ data for purposes of direct marketing as an independent Data Controller. It can be contacted via address privacy-OSS@orbico.com.

Shopify inc. provides the technical framework for operation of the website.

You can contact them at following link: https://privacy.shopify.com/en

Privacy notice link: https://www.shopify.com/legal/privacy/visitors

Finally, Authentic Brands Group, LLC, as the owner of the “Dockers” trademark, may also process users’ data for its own purposes as an independent Data Controller. Its Privacy Policy is available at: https://authentic.com/pages/privacy-policy

Other parties are also involved in the provision of the Website and related services. These parties may act either as independent Data Controllers or as Data Processors on behalf of the relevant Data Controller, as further specified below (for the list of service providers involved, please refer to Section 5 below).

2. When do we collect your data?

Through the Website, information is collected directly from users:

• when they access and browse the Website;

• when they submit inquiries through the dedicated sections or contact details;

• when they request assistance regarding Dockers products and/or services;

• when they register on the Website;

• when they use the services available on the Website;

• when they make a purchase on the Website;

• when they request to leave a review on the Website;

• when they subscribe to the newsletter service;

• when they leave comments and customer satisfaction feedback.

3. What personal data will we process?

When you browse, use the services, or make purchases on Dockers websites, the following categories of data may be processed:

a) Browsing Data

Certain personal data whose transmission is implicit in the use of internet communication protocols are acquired by the IT systems and software procedures that ensure the proper functioning of the Website. These include, but are not limited to, data traffic information, location-related data, weblog data, and other communication data that may be relevant for billing purposes or relating to the resources accessed through your device.

Although such information is not collected in order to be associated with identified individuals, by its very nature it may allow users to be identified through processing and association with data held by third parties.

This category of data includes, for example, IP addresses or domain names of the computers used by users connecting to the Website, the unique addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server’s response, and other parameters relating to the user’s operating system and browser.

• Purpose of the processing: to enable you to use the Website in a secure and proper manner.
• Legal basis for the processing: OFFPORTER’s legitimate interest in ensuring the proper functioning of the Website and the security of browsing activities, duly balanced against the rights and freedoms of the data subject (Art. 6(1)(f) GDPR).

b) Request for information through the dedicated sections

You may contact us through the contact form, by using the contact details provided on the Website, or by using the live chat service available on the Website to request information or assistance, including in relation to specific products available on the Website.

This will result in the subsequent collection of the data you have provided to us (such as your name, surname, email address, and any information or files included in your communication) and, of course, will allow us to send you responses using the contact details you provided at the time of your request.

• Purpose of the processing: to provide you with appropriate support in relation to your needs and to respond to your requests.
• Legal basis for the processing: performance of the service you have requested (Art. 6(1)(b) GDPR).

c) Registration and access to the Dockers Crew personal account

You may create a personal account by completing the form available on the dedicated page of the Website, through which you will be able to manage and review a summary of your orders. Users who activate a personal account also benefit from specific advantages compared to “guest” users and may access exclusive promotions and discounts, including periodic offers.

To create and access your account, you will be required to provide an email address, which will be associated with your account, and to create a confidential password. Once your personal account has been created, information relating to the requested services (such as orders placed, payment methods, delivery addresses, returns, etc.) will be stored. Through your personal account, you may also optionally provide and manage additional data that may be requested (for example, your date of birth, as explained under point (e) below).

You may request deletion of the information provided through your account at any time by contacting the Data Controller at the contact details indicated above. In such case, certain data must nevertheless be retained by OFFPORTER for the period required under applicable law (for example, invoicing data relating to purchases made). Deletion cannot be carried out if there are still pending orders; in such cases, you will be asked to wait until the relevant process has been completed before your information can be deleted.

• Purpose of the processing: to provide the service requested by the data subject and to enable access to the features and services reserved for personal account holders, including the ability to make purchases, view purchase history, and save delivery addresses and payment methods for future transactions.
• Legal basis for the processing: performance of a contract to which the data subject is a party (Art. 6(1)(b) GDPR).

d) Purchase and shipping of products

Products available in the virtual catalogue may be purchased through the Website. To access this function and complete the purchase process, you may create a personal account, log in to your existing account, or proceed as a “guest” by providing the data necessary for payment, invoicing, and product delivery.

Even if you already have a personal account, when purchasing products we may require additional information beyond that provided during account registration (for example, a payment method), or you may choose to add or modify previously saved information, such as specifying a different billing or shipping address.

If this information has already been saved in your personal account, it will be automatically retrieved upon login, although you will always have the possibility to modify it. If you request deletion of your personal account, the Data Controller will retain data relating to completed purchases for the period required under applicable law, particularly for tax and accounting purposes.

Even when purchasing as a “guest,” you may receive email communications relating to the service, such as order confirmation, shipping confirmation, possible interruption of the purchase process (e.g., “abandoned cart”), or notifications regarding any issues (for example, payment errors). Furthermore, when you purchase products through the Website, certain data (such as your name, surname, and shipping address) must be communicated to the company responsible for logistics and product delivery.

The data provided at the time of purchase must also be used and retained by the Data Controller in order to comply with legal obligations imposed by law or other binding provisions. In particular, such data must be retained and used for accounting, tax, and product safety compliance purposes. In this regard, please note that if you have provided a contact address at the time of purchase, such address may be used to send you communications concerning a product you have purchased that has been deemed unsafe, in accordance with Regulation (EU) 2023/988.

• Purpose of the processing: to enable the purchase of products through our e-commerce platform; to ensure the maintenance of accounting records; to comply with tax obligations; and to fulfill recall, withdrawal and information obligations pursuant to Regulation (EU) 2023/988.
• Legal basis for the processing: performance of the service you have requested and execution of a contract to which the data subject is a party (Art. 6(1)(b) GDPR); compliance with a legal obligation to which the Data Controller is subject (Art. 6(1)(c) GDPR).

e) Birthday Gift

Within your personal account, if you are enrolled in the Dockers Crew or choose to do so in the newsletter pop-up banner, you may also indicate your date of birth. Providing this information is entirely optional and left to the user’s discretion.

This information will be used exclusively to send you discounts, offers or promotions on the occasion of your birthday.

• Purpose of the processing: to provide the service requested by the data subject and to enhance their experience with the Website’s services.
• Legal basis for the processing: your consent (Art. 6(1)(a) GDPR).

f) Newsletter

The Dockers newsletter is sent by email to users who expressly request it by completing the dedicated form on the Website with their email address. The service is managed by Offporter and is provided exclusively upon the user’s explicit and unequivocal consent (given by selecting the relevant checkbox on the Website). Providing your data is mandatory solely for the purpose of receiving the newsletter; refusal to provide such data will result in the inability to receive the service, without any further consequences.

The newsletter service is provided through the Klaviyo Inc. platform on behalf of Orbico SportStyle S.r.l.. As Klaviyo is headquartered in the United States, if you choose to subscribe to the newsletter service, your data may be transferred outside the European territory for this processing activity. Klaviyo implements various measures to ensure that such data transfers take place securely and in compliance with European data protection requirements - it is a certified entity under EU-U.S. Data Privacy Framework. Further information is available at https://www.klaviyo.com/legal/privacy or by contacting Klaviyo at: privacy@klaviyo.com.

In any case, if you no longer wish to receive the newsletter, you may unsubscribe by clicking the unsubscribe link included at the bottom of each email, or by sending a specific request to europe@dockers.orbico.com. The unsubscribe process is partially automated; therefore, you may continue to receive newsletters for a short period after your request, in any event no later than 72 hours from the unsubscribe request, if such communications had already been scheduled prior to its receipt.

• Purpose of the processing: to send the data subject email communications relating to Dockers products and the services provided by Offporter through the Website, including news and updates on related topics, as well as offers and promotions reserved for subscribers to the service.
• Legal basis for the processing: the data subject’s consent (Art. 6(1)(a) GDPR).

g) Communications for marketing purposes

In the event of consent by the data subject, the email address and/or mobile phone number may be used to send commercial communications regarding products and services offered by Orbico SportStyle S.r.l., special events, or the promotion of dedicated offers.

The communication service will be managed by Offporter via Klaviyo Inc. platform, as further described in point f) above regarding the newsletter service. You may receive the subject communications on different channels (e-mail, SMS or whatsapp messaging), depending on your consent preferences. In any case, having once granted it, the user may revoke the consent at any time and request the cessation of such processing activities.

To this end, it is possible to use the specific link provided in every communication received or to submit a specific request via the contact details provided.

• Purpose of the processing: to send commercial communications relating to Orbico SportStyle’s products and services
• Legal basis for the processing: the user’s consent, freely given and revocable at any time (Art. 6(1)(a) GDPR).

h) Customer Service and Live Chat

When requesting assistance via email or using the Live Chat service, data are provided voluntarily and directly by the user. The service is provided through Gorgias Inc.; therefore, we refer you to its privacy information regarding the processing of personal data, which we invite you to read carefully before using the service: https://www.gorgias.com/legal/privacy.

Further details are also available at:

https://www.gorgias.com/legal/data-processing-agreement

http://gorgias.com/legal/list-of-data-subprocessors

Data of users who use Live Chat or customer service to request information will be processed solely for the purpose of responding to the requests submitted by the user.

Please note that the email and chat service is integrated with automated artificial intelligence systems provided by Gorgias through the services of OpenAI OpCo LLC and Anthropic LLMs. These providers operate under a contractually established “zero-data-retention policy,” which prohibits the use of user data for the training of their software or AI models.

Furthermore, the automated procedure will be carried out in compliance with Recital 71 of the GDPR. Users will always be informed when interacting with AI systems and will always have the possibility to request human intervention and review their request.

For further information on how AI systems operate within Customer Service and Chat services, please refer to the following sections:

https://docs.gorgias.com/en-US/ai-agent-explained-497772

https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219

https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987

• Purpose of the processing: to provide you with appropriate support in relation to your needs and to respond to your requests.

• Legal basis for the processing: performance of a contract or pre-contractual measures at the request of the data subject (Art. 6(1)(b) GDPR).

i) Customer Satisfaction Surveyss

When you make a purchase on our Website, request information, or use the returns service, you may be invited to complete customer satisfaction surveys. Completing the survey is entirely optional, and you may choose to skip it without any consequences.

The data provided through such surveys will be used by Offporter and by the relevant service providers (for example, Gorgias Inc. for customer service, Damian Valley Partners, S.L.U. for product returns services) exclusively for the purpose of improving their products and services.

• Purpose of the processing: to analyse customer satisfaction levels and to improve the products and services offered through the Website.
• Legal basis for the processing: the legitimate interest of Offporter and the other service providers in assessing customer satisfaction levels and improving the products and services offered through the Website (Art. 6(1)(f) GDPR).

j) Verification of the proper functioning of the Website and services

The actions performed by users when using the services (for example, the types of requests submitted to customer support) may also be used by Offporter for monitoring purposes and for the continuous improvement of the services provided through the Website, including the correction of any bugs, anomalies and/or errors, as well as the ongoing enhancement of the services themselves.

• Purpose of the processing: to verify the proper functioning of the services provided through the Platform.
• Legal basis for the processing: Offporter’s legitimate interest in ensuring the proper functioning of the services provided, duly balanced against the rights and freedoms of the data subject (Art. 6(1)(f) GDPR).

k) Sending marketing communications based on legitimate interest and soft spam provisions

In certain cases, we may use the email address provided by the user through the Website (for example, in connection with a personal account, a product purchase, or requests relating to specific products) to send promotional communications without requesting prior consent from the user.

This processing will be carried out in accordance with Article 6(1)(f) GDPR and Article 130(4) of Legislative Decree No. 196/2003 (as amended).

In particular, users are informed of this processing activity through this Privacy Policy and are always granted the right to object to such processing easily and free of charge. Each communication sent by the Data Controller includes a reference to this information and instructions on how to opt out of further communications, either by contacting the Data Controller or by clicking the dedicated unsubscribe link provided at the bottom of each message.

• Purpose of the processing: to inform you about products similar to those you have previously purchased and that may be of interest to you.
• Legal basis for the processing: the legal provision set out in Article 130(4) of Legislative Decree No. 196/2003, which permits the sending of communications relating to products or services similar to those previously requested (Art. 6(1)(c) and (f) GDPR).

l) Cookies

For all information on cookies, please refer to https://eu.dockers.com/pages/cookie-preferences.

4. For what additional purposes may your data be used?

Your personal data may also be used for the following purposes:

1. to comply with legal obligations and requests from public or governmental authorities;

2. to manage any disputes or litigation and therefore defend OFFPORTER’s rights, whether in or out of court;

3. to manage contractual and service relationships with Orbico SportStyle S.r.l., licensee of the Dockers trademark and owner of the Website;

4. to manage contractual relationships with Authentic Brands Group, LLC, owner of the Dockers trademark.

In such cases, the legal bases for the processing will be:

• for point (a), compliance with a legal obligation;

• for point (b), the Data Controller’s legitimate interest in protecting its rights, provided that such interest is duly balanced, on a case-by-case basis, against the rights and freedoms of the data subject;

• for points (c) and (d), the legitimate interest of Offporter, Orbico SportStyle S.r.l. And Authentic Brands Group, LLC in perform contractual obligations between the parties and in ensuring the proper functioning of the Website and related sales services, as well as the lawful use of the Dockers trademark.

5. With whom will your data be shared?

In line with the purposes described above, OFFPORTER’s personnel may be authorised to process users’ data in order to provide the requested services, information or support. Access to personal data will in any case be expressly authorised by the Data Controller, who may, where necessary, appoint the entities engaged for the provision of services and related activities as Data Processors pursuant to Articles 28 and 29 GDPR. We may share your Personal Information with these categories of trusted business partners:

• Payment processing providers, to process payments for purchases.

• Fulfillment, transportation and logistics providers, to fulfill, track and deliver orders.

• Service providers that provide the technology that power our website, mobile app, and their features and services, in-store technologies, and the services that help maintain and run those technologies.

• Customer service providers and supporting technologies.

• Marketing service providers, to communicate with you about offers, news, and events which may be of interest to you.

• Third party advertising providers that collect and use browsing information to place personalized ads on other websites, and social media platforms.

• Partners that help us with unique projects or offerings, such as product development, research, and opportunities we introduce as part of our corporate values, innovation and social responsibility, like enabling you to make online donations to charities.

• Other third parties, to the extent needed to meet legal obligations.

We may also share personal information within the Group of companies to which Orbico SportStyle belongs - Orbico Group. If Orbico SportStyle s.r.l. is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer your personal information in connection with such transaction. You will have the opportunity to opt out of any such transfer, it will result in the handling of your personal information in a way that differs materially from this Privacy Policy. For tracking services and cookies, please refer to the Cookie Policy available on the Website. The complete list of appointed Data Processors is available from the Data Controller upon request using the contact details provided above.Outside these circumstances, users’ data will not be disclosed to third parties.

6. How will your data be processed?

Your personal data will be processed, including by electronic means, for the time strictly necessary to achieve the purposes for which they were collected.

We have adopted the technical and organisational measures necessary to prevent data loss, unlawful or improper use, and any unauthorised access by third parties.

Accordingly, we will ensure the security of your personal data by limiting access to servers and databases to authorised personnel only and by implementing protection systems designed to mitigate the risk of cyberattacks.

We do not use automated -decision making in processing your personal data.

7. Are my data processed outside the EU, the United Kingdom and Switzerland?

The data processed by OFFPORTER are stored on servers located within the European Union and are provided by Shopify International Limited through Google Inc.’s Cloud Platform service (https://datacenters.google/locations/).

However, certain service providers, such as those involved in cookies or newsletter services, are based in non-European countries, particularly the United States. In such cases, personal data may be transferred to servers located in the United States. Whenever this occurs, compliance with the safeguards required under the adequacy decision adopted by the European Commission on 10 July 2023 concerning personal data transferred from the EU to U.S. companies will be verified, including confirmation that the relevant provider adheres to such framework.

Accordingly, all necessary precautions will be taken to ensure the highest level of protection of personal data, by relying on:

a) adequacy decisions adopted by the European Commission for third countries;

b) appropriate safeguards provided by the recipient pursuant to Article 46 GDPR;

c) the safeguards provided under the EU-U.S. Data Privacy Framework for participating organisations.

In any case, appropriate technical and organisational security measures will be implemented to ensure the protection of personal data and the rights of data subjects, in accordance with the GDPR and applicable European legislation.

The Dockers trademark is owned by the U.S. company Authentic Brands Group, LLC and licensed to Orbico SportStyle S.r.l. . In the event of revocation of such licence and/or in other cases provided for, personal data collected through the Website pursuant to this Privacy Policy may be transferred to Authentic Brands Group, LLC and/or to another entity designated by it, which may also be located outside the European territory.

8. How long will you retain my data?

OFFPORTER will process your personal data for the period reasonably necessary to achieve exclusively the purposes previously described (see the section “What data will you process?”) or for the retention periods required by applicable sector-specific legislation.

For example, data relating to purchases will be retained for the period required under tax and accounting laws and, in principle, for approximately 10 years (the general limitation period for rights pursuant to Article 2946 of the Italian Civil Code).

In addition:

• data relating to your Website account will be retained for the duration of the service or until you request deletion;

• data used for soft spam communications will be retained until you request deletion or for two years from your last expression of interest in Dockers (for example, by contacting us through the Website);

• for retention periods relating to data processed through cookies, please refer to the Cookie Policy available on the Website;

• for processing activities carried out by Authentic Brands Group, LLC, please refer to their respective privacy policies.

At the end of the applicable retention period, your personal data will be deleted or irreversibly anonymised.

9. Links to third-party websites and social networks

The Website may contain links to and from the websites of our partners, advertisers and social networks. Please note that the Data Controller assumes no responsibility for any personal data that may be collected through such websites or for the use of their services.

If you follow a link to any of these external websites, you are invited to consult the privacy policies provided by the respective third parties.

10. What are my rights and how can I protect my privacy?

In relation to your personal data and in accordance with the GDPR, we inform you that you have the right to request:

• access to your personal data;

• the amendment and rectification of any inaccuracies in our databases concerning your data;

• the erasure of your data where they are held without a valid legal basis;

• restriction of the processing of your data;

• objection to the processing of your data;

• data portability.

Templates and further information are also available at:

https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1089924

The table below provides detailed information on how you may exercise your rights:

Any request relating to your rights will be addressed within thirty days of receipt.

11. Can I lodge a complaint?

You have the right to lodge a complaint with the competent Data Protection Authority if you believe that the processing carried out by OFFPORTER does not comply with Regulation (EU) 2016/679 and applicable national legislation.

In Italy, the competent authority is the Italian Data Protection Authority (Garante per la protezione dei dati personali), whose contact details are available at:

http://www.garanteprivacy.it/

Further information and a template complaint form are available at:

https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/4535524

For other EU Member States, the relevant supervisory authorities are listed here:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

For users in the United Kingdom, complaints may be submitted to the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

Furthermore, where the conditions set out in Articles 78 and 79 GDPR are met, you have the right to bring proceedings before the competent judicial authority.

12. Amendments

The information provided in this Privacy and Cookie Policy may be updated over time, for example where processing activities change, new categories of data are collected, legislative or regulatory amendments occur, or technological developments arise.

We therefore recommend that you periodically consult this page to review the most up-to-date version of the Privacy and Cookie Policy.